By Shabnam Durani
In 2006, Score Foundation, which works with people with vision impairment set up a helpline for the blind which emerged from the response to a weekly programme, ‘Eyeway – ye hai roshni ka karvaan’ (caravan of light), on All India Radio (AIR), which was informative, inspirational and empowering. In 2015, with a view to addressing the language diversity and provide local solutions, Eyeway evolved into a network of helplines run by partner NGOs in Karnataka, Maharashtra, Gujarat, Punjab, Kerala, Jammu and Kashmir, and Delhi, which handles the Hindi-speaking states. The author, who works for SCORE Foundation, writes about how the last three months have been spent in responding to the distress calls from visually impaired in different parts of the country.
Until three months ago, Delhi-based Ritu Jain and Darshana Jain in Mumbai were part of a team of visually impaired counsellors, handling a toll-free national helpline for blind people, called Eyeway. They were fielding about 1500 calls a month from persons seeking guidance regarding education, employment, legal provisions, accessibility and social security.
However, since the COVID-19 crisis and the lockdown, all they have been getting is distress calls with stories of pain and desperation from all over the country – Delhi, Maharashtra, Uttar Pradesh, Gujarat, Karnataka, Punjab, Haryana, Rajasthan, West Bengal, Madhya Pradesh and Tamil Nadu.
According to the Indian government, there are 5.4 million people with vision impairment in the country (activists put the figure at 42 million, while the World Health Organisation gives an estimate of around 62 million). A large section of this population is either unemployed and dependent on government provisions or working as daily wagers in the unorganised sector.
In the wake of the COVID-19 pandemic, serious mobility challenges resulting in loss of livelihood have not only pushed them further towards marginalisation but also severely dented their chances of survival. Read more