Banking on Eyeway

40 year old Rajesh (name changed), a class 4 employee of the Indian Navy is posted in Lonavala, Maharashtra. He has an account at the local State Bank of India and recently decided to apply for an ATM card. The bank officer rejected his request claiming that he could not issue an ATM to a 100% visually impaired person. Rajesh tried to argue his case but was unable to convince the Bank Officer to issue him a card.
Rajesh heard the Eyeway promo on the radio and immediately got in touch and shared with our counselor the issue he was facing at his bank. Our counselor confirmed that the bank could not deny him of this basic right. They informed him about the RBI guidelines that clearly state that the bank rules are same for both sighted and visually impaired.  They e-mailed to him the relevant circulars and guidelines and urged him to share the same with his Bank Officer.
He submitted the circulars to his local branch and was duly given his ATM card 8 days later. He now uses his card regularly at the talking ATMs. He plans to avail of other bank facilities in times to come. This time round he knows he has the information to make the bank officers aware of the rules.