Self reliance through technology

A meaningful example of how accessible technology can change lives has emerged from our own helpdesk recently. Harish (name changed), a 44 year old man from Delhi had been dependent on others for a long time to manage his small business. He runs a momos shop in Delhi and uses his mobile phone to keep in touch with his ingredients suppliers, customers, family and friends. Being visually impaired, he could never tell who had called him whenever he missed a call. He would miss out on important updates, information and business opportunities. He called the Eyeway helpdesk recently to share his concern. He told us that his current phone was not a smart phone. We found out that he was completely unaware about facilities such as screen reader and talk back for mobile phones.  Our counsellor advised him about the benefits of these facilities and encouraged him to purchase an android phone that supports screen reader and talk back facilities. Following our guidance, Harish purchased a suitable phone. After his purchase, we gave him detailed guidance on how to use the phone. Now he’s using it expertly and without any trouble. He no longer has to depend on other people and has the power to take his business to greater heights by being more responsive. We would like to thank our counsellor, Alok Kumar of NAB Delhi for sharing this story.