47 year old Deepchand (name changed) a resident of Dungarpur in Rajasthan teaches at a local Senior Secondary school. He got in touch with the Eyeway Helpdesk when he was denied a home loan from the Bank of Baroda on account of his blindness. Our counselor informed him of the RBI and IBA guidelines which clearly state that banks cannot deny facilities on the basis of blindness. The Helpdesk also emailed the RBI circular to him. Deepchand returned to the bank equipped with the guidelines. The bank had no choice but to issue him a home loan and apologize for the inconvenience they had caused. Every month we get similar queries of blind and visually impaired persons being denied accounts, loans, chequebooks etc. Despite many nationalized banks having taken initiatives to enable visually impaired and blind persons to access facilities with ease, many of their employees continue to operate with age old biases and prejudice. This needs to change. Banks need to ensure that their rules and guidelines are known to all their employees and translate into effective action and sensitized attitudes.