Eyeway National Toll Free Helpline

Eyeway is a single stop knowledge resource on living life with blindness. Blindness isn’t the real problem; it is rather the mindset of people which often creates a hurdle to finding solutions.

The Eyeway Helpdesk toll-free service assists callers on issues that include rehabilitation, employment opportunities, banking facilities, competitive examinations, higher education, Government provisions – Acts and policies, state schemes, assistive technology, counseling and so on. We also initiate and follow-up Advocacy Issues where non-compliance to implementation of policy, discrimination is observed or where there is need for consideration.

For information on any topic related to life with blindness call the Eyeway Helpdesk toll-free number: 1800 300 20469

Nazar Ya Nazariya

As part of our mass sensitization initiatives, we produced a 13 part television series for Doordarshan in 2013 called Nazar Ya Nazariya. Renowned actors Naseeruddin Shah and Harsh Chhaya featured in the series. The TV series was aimed at challenging common perceptions and focusing on immense possibilities of life with blindness. You can watch all the episodes of this series on our YouTube channel.

Eyeway Yeh Hai Roshni Ka Karawan

We produced a radio show series called Eyeway Yeh Hai Roshni Ka Karawan using real life stories, interviews, features, discussions, and radio drama, to share knowledge about living a fulfilling life with vision impairment. The popular programme was first aired in November 2005 and we broadcast a new series each year.

The radio show has proved to be an effective tool for Eyeway to reach those who were hitherto unreachable, particularly in the Hindi speaking belt of the rural areas and in sectors outside the rehabilitation and educational efforts of government and other NGOs.

Our radio show has been anchored by professionals with years of experience from the start by professionals, including, Salima Raza, Arshad Iqbal, Tom Alter, Naren Joshi, Poonam Girdhani, Anil Srivatsa and Kajol.

Celebrities like Nasurudhin Shah, Om Puri Sushma Seth, Nandita Das, Harsha Bhogle, Charu Sharman, Harish Bhimani, Vinod Nagpal, Ameen Sayyani, Abhinav Chaturvedi and visually impaired people like Mufazal Munshi, Guneet Sethi have also lent their voice to presenting profiles of achievers.

All the seasons of the radio series are uploaded on our YouTube channel.

Eyeway YouTube channel

Commitment to change

Mr. Mijaz (name changed) works at a Nationalized bank as a probationary officer and lives in Govindpuri, Delhi. He’d been using the Nokia E5 phone for many years and thought that it might be a good idea to switch to an android phone. He purchased an android phone but was unable to operate or access it. He got in touch with the Eyeway helpdesk enquiring whether there were any training programs that would help him understand smartphone use. Most training programs focus on computer skills and software with mobile usage tutorials mostly on YouTube. However, our Eyeway counselors telephonically guided him through the process of using an android phone. They walked him through navigation on the phone, familiarized him with the numerous existing features, and accessibility options as well talkback feature. Mr.Mijaz called us back to tell us that he was now comfortable with the smartphone and was using Google maps, uber, WhatsApp and all kinds of apps. He is now able to use his Smartphone efficiently. Mr. Mijaz found the training useful and was thankful to Eyeway for attending to his need in a simple and time-efficient manner.

Challenging ignorance

Hitesh (name changed) resides in Mathura, Uttar Pradesh with his wife and young daughter. His 4 year old daughter was old enough to be enrolled in a nursery school. He was worried that his blindness could prove to be a hindrance in educating her. Since Hitesh often makes queries at the Eyeway helpdesk, he decided to reach out to the Eyeway toll free helpline once again.  Our counselor’s assured him that blindness surely could not stop him from ensuring that his daughter gets the best education. They shared with him examples of many parents, who were blind, whose children went to school, and were doing well. The counselors also shared with him online resources and books that would inform him how to be a part of his child’s schooling life. They also asked him to watch the episode of Nazar ya Nazariya on parenting. He was very thankful to Eyeway for relieving his anxiety. He has now enrolled his daughter in nursery school and continues to be in touch with our helpdesk for ongoing support.

Informing to empower

The Eyeway helpdesk received a call from the Coordinator at the Enabling Unit of Janaki Devi Memorial College enquiring about the possibility of organizing a training workshop for the visually impaired students enrolled at the college. Our helpline connected her with our network partner – Saksham. The interaction between the Enabling Unit and Saksham culminated   in a 2 day training workshop for the VI students. Around 12 students attended and were benefitted from the workshop. They were given training and exposed to making use of freeware like NVDA and other screen reading software. They were informed about various online knowledge resources that could aid them in their studies. Through the workshop they learnt of Sugamya Pustakalaya as well. The students and the Enabling Unit found the workshop to be exceedingly informative and have conveyed to our counselors that they look forward to putting into practice the knowledge and training that they received over the 2 days. We hope that more colleges reach out to us. Such collaborations which introduce technologies and resources will go a long way in empowering the visually impaired students for their benefit and access.

10 Tips to Improve the Visually Impaired’s Entire Flying Experience

By George Abraham

If you are visually impaired, traveling by air can be a harrowing and difficult experience. George Abraham gives some quick tips that will help ensure a smooth and safe journey the next time you’re flying.

A few years ago, a blind woman was offloaded at Mumbai airport, along with her two infants, while she was on her way to Goa. The airlines said they could not manage the disabled woman and her two kids onboard. A week later, a blind corporate executive was offloaded at Patna airport on similar grounds. In the recent past, there have been several instances where people with disabilities have run into problems with air travel. Due to this, there is a general apprehension amongst people with disability about traveling alone by air.

Here are 10 useful tips that can help such individuals experience trouble-free travel by air. Read more

Serving Blind Customers at a Restaurant?

Understand What it’s Like for Your Customers with Blindness

If you work in the restaurant or hospitality industry, you’ve seen it all; all kinds of people come through your doors and eat at your tables w9kozrk. You’ve seen impatient jerks, nice guys, great tippers, one-penny tip leaving insulters, and probably even your share of last minute “tables for fifty, please!” But just for a moment, let’s talk specifically about the customers that while you probably have seen them, they might not have seen you. I’m speaking about serving blind customers – or more appropriately: how you can serve your customers who are blind (and why that differentiation is important). Read more